Shipping policy

Shipping Policy

Thank you for shopping with us. Each order is prepared with care and intention.

Processing Time
All orders are processed within 5 working days once payment has been received. As our items are handmade, processing times may vary slightly during busy periods.

Shipping
Shipping times vary depending on your location and the shipping option selected at checkout. Once your order has been dispatched, delivery time is out of our control and may be affected by courier delays.

Packaging
We use recycled and recyclable packaging wherever possible. While it may not always look perfect on the outside, it is what is inside that counts.

Handmade Items
Please note that all items are handmade. Natural variations in colour, texture, and finish are part of the process and make each piece unique.

Incorrect Address
Please ensure all shipping details are correct at checkout. We are not responsible for orders sent to incorrect or incomplete addresses provided by the customer.

Lost or Delayed Parcels
Once an order has been handed over to the courier, we are not responsible for lost or delayed parcels. However, we are happy to assist you in contacting the courier if needed.